Our outboards are very well packaged from the factory. All outboards are shipped in the factory crate and very rarely receive damage during transit. Less than 2% of our outboards receive damage during transit. All outboards are fully insured. If your outboard has received severe damage (engine is visibly exposed from packaging) refuse the package and contact us immediately. If your engine has received minor damage (such as a crack in cowling or other minor damage) you may accept shipment (if you wish) and contact us immediately to receive a replacement of the damaged part and/or file a claim with the carrier. Please retain all packaging.